Shipping Policy
Bloonad (“we,” “us,” or “our”) is dedicated to ensuring your order arrives safely and on time. This Shipping Policy outlines the methods, costs, and time frames for shipments, as well as other important information regarding the delivery of products purchased from us.
1. Geographic Coverage
- Primary Regions: We currently ship to [list of countries, regions, or specific areas you serve]
- Exceptions/Restrictions: Certain locations may have limited shipping options or higher fees due to local regulations, customs requirements, or logistical constraints.
If you’re unsure whether your location is eligible for shipping, please contact us before placing your order.
2. Processing Time
- Order Processing: We generally process orders within [1–3 business days] after payment is confirmed.
- Business Days: Our business days are [Monday to Friday], excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, sales, or major promotions, order processing may take longer. We will notify you of any significant delays.
3. Shipping Methods & Costs
- Standard Shipping
- Estimated Delivery Time: [X–X business days]
- Cost: [Specify flat fee, free over a certain amount, or calculated at checkout]
- Express/Expedited Shipping
- Estimated Delivery Time: [X–X business days]
- Cost: [Specify fee or if it varies based on weight/destination]
- International Shipping (if applicable)
- Estimated Delivery Time: [X–X business days/weeks]
- Cost: [Specify fee or if it’s calculated at checkout]
Shipping costs vary based on product weight, dimensions, destination, and the chosen shipping method. Actual shipping charges will be displayed at checkout before you finalize your order.
4. Order Tracking
- Tracking Link/Number: Once your order is shipped, we will send you a confirmation email or message containing a tracking link or number (if available).
- Real-Time Updates: You can use this information to follow your shipment’s progress. If you encounter any issues or delays, please contact us or the shipping carrier directly.
5. Delivery Time Frame
While we strive to meet the estimated delivery windows, actual delivery times may vary due to factors beyond our control, such as:
- Customs clearance procedures
- Weather conditions or natural disasters
- Carrier-related delays (strikes, high volume of shipments, etc.)
If your order is significantly delayed or you believe it is lost in transit, please reach out to us so we can investigate and take appropriate steps.
6. Customs, Duties & Taxes (For International Orders)
All international orders may be subject to customs duties, taxes, and other fees based on the destination country’s regulations. These charges are the recipient’s responsibility. We recommend contacting your local customs office for more information about potential fees before placing an order.
7. Incorrect Address & Undeliverable Packages
- Incorrect or Insufficient Address
- If the address you provide is incomplete or incorrect, it may cause delays or the package may be returned to us. Any additional shipping fees for re-dispatch may be the customer’s responsibility.
- Undeliverable Packages
- Packages deemed “undeliverable” by the carrier (due to reasons such as incorrect addresses, recipient unavailable, etc.) may be returned to us. We will attempt to contact you to arrange re-shipment. Additional shipping costs may apply.
8. Damaged or Lost Shipments
- Damaged Packages
- If your package arrives damaged, please document the damage with photos and contact us immediately. We will work with the carrier to file a claim and facilitate a replacement or refund as applicable.
- Lost Packages
- In the event your package is marked as delivered but you cannot locate it, first check with neighbors or building managers. If still not found, contact both the carrier and us so we can investigate and help resolve the issue.
9. Contact Us
If you have any questions or concerns regarding your shipment, or need further assistance, you can reach us at:
- Address: One park avenue, Sobha Hartland, Dubai
- Email: Dargirat@gmail.com
- WhatsApp: Click here
- Telegram: Click here
By placing an order with Bloonad, you agree to the terms and conditions outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice, and any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services following any amendments indicates your acceptance of the revised terms.
