Refund policy
This Refund & Cancellation Policy explains the terms and procedures for canceling orders and requesting refunds for products and services offered by Bloonad (“we,” “us,” or “our”). By using our services, you acknowledge that you have read, understood, and agree to this policy. If you do not agree with any part of this policy, please refrain from making a purchase or using our services.
1. Definitions
- “Product” or “Service”: Any items or services provided by Bloonad in the Sport & Entertainment sector.
- “User” or “You”: Any individual or entity that uses our services.
- “Order”: Any request for the purchase of a product or service made on our website or through any other official channel.
2. Cancellation Policy
- How to Cancel
- To cancel an order, please contact us through one of our communication channels listed under Contact Information.
- If an online form is provided, please complete and submit it to ensure your cancellation request is recorded.
- Cancellation Deadline
- Each product or service may have its own cancellation deadline (e.g., 24 hours prior to the service start). Please check the specific product or service page for details on the cancellation window.
- If the cancellation request is made after the specified deadline, a cancellation fee may apply or cancellation may not be possible, depending on the nature of the product or service.
- Cancellation Fees
- If a cancellation fee applies, the amount will be disclosed on the product or service page or at checkout.
- Any applicable cancellation fee will be deducted from your total refund.
- Cancellation by Us
- We reserve the right to cancel an order in certain circumstances (e.g., unavailability of the product, technical issues, or user violation of our Terms & Conditions). In such cases, you will receive a full refund of any payments made.
3. Refund Policy
- General Refund Conditions
- Refunds are issued only if the user adheres to the conditions stated in this policy, including any cancellation deadlines.
- If the product or service received is significantly different from its description on our website or is faulty, you may request a refund by providing relevant evidence.
- Refund Method
- Refunds are typically processed via the original payment method (e.g., bank transfer, credit card).
- In some special cases, we may offer an alternative refund method such as a store credit or coupon code, subject to user agreement.
- Refund Processing Time
- Refund requests generally take between 5–14 business days to be processed, depending on the payment method and banking procedures.
- Non-Refundable Fees
- Certain fees, such as transaction fees (including payment gateway fees or shipping costs), may be non-refundable. These fees, if any, are usually noted on the invoice or at checkout.
- Exclusions
- Products or services that are personalized, custom-made, or specifically tailored for the user are generally not eligible for a refund unless they are found to be faulty or not as described.
4. Changes to This Policy
- We reserve the right to modify this policy at our discretion and in accordance with applicable regulations.
- Any changes will be posted on this page, along with the updated date at the top. Your continued use of our services after such changes are implemented indicates your acceptance of the updated policy.
5. Contact Information
For any questions regarding cancellation or refund requests, or if you have any concerns about this policy, please reach us via:
- Address: One park avenue, Sobha Hartland, Dubai
- Email: Dargirat@gmail.com
- WhatsApp: Click here
- Telegram: Click here
By using our services and placing an order, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy. If you do not agree with any of its terms, please avoid making a purchase on our website.
